If you have received any products with damages or defects, please contact us as we would like to make it right! Please contact us within 48 hours of delivery. You may reach out by filling out our contact form with your order number or by email us at: flowertownchinchillas@gmail.com
If you have changed your mind on a product, you may return it within 30 days of delivery. Shipping costs are the responsibility of the customer. Returned items must be in unused, resalable condition and in the original packaging. Refunds will not be made for shipping costs.
Please note that there is a 5% restocking fee applied to all refunds. Opened packaging are not accepted for returns/refunds.
